Priorslegh Medical Centre

Good Practice Guidelines

At Priorslegh Medical Centre, all our doctors are expected to follow the good medical practice guidelines set by the GMC.

Good Medical Practice sets out the principles and values on which good practice is founded; these principles together describe medical professionalism in action.

The guidance is addressed to doctors, but it is also intended to let the public know what they can expect from their doctors at this practice.

General Medical Council - Regulating Doctors to ensuring good medical practice:

The latest guidance published by the GMC came into effect on 22nd April 2013 and was updated on 29 April 2014 to include a new duty about doctors’ knowledge of the English language.

The revised document is available to download at:

http://www.gmc-uk.org/static/documents/content/Good_medical_practice_-_English_0414.pdf

This guidance will always be made available to all the Practice team either by paper format or on the Practice Intranet. Click the link below to view this:

In order to ensure all clinicians keep up-to-date with clinical standards and guidance, the Practice has regular meetings to discuss, review and implement the latest clinical evidence, e.g. NICE guidance and PACE (Prescribing and Clinical Effectiveness) bulletins.

In addition, all clinicians are required to evidence continuing professional development as part of their appraisal process.

Telephone Triage

Telephone Triage - How does it work and what is it for?

Priorslegh Medical Centre has operated a telephone triage service for some time, for those not familiar with a triage system here is how it works:

  • If you have an emergency and need to speak to a clinician urgently please phone the surgery in the morning or after 130pm for an afternoon call back
  • Triage is for emergency queries only, that does not include medication request or sick note requests
  • You have to be available to come down to the surgery within 2-3 hours if needed. If you are going to work then it is not an emergency for telephone triage.
  • Your call will be triaged along with nearly 100 other calls in a morning and the same number of calls in the afternoon; this means we cannot give you a time you will be called back.
  • Triage does not always mean you have to come to the surgery, if a clinician feels they are happy discussing your condition with you over the phone they can do a prescription for you if needed and it can be ready to collect the same morning.