Confidentiality

 

Everyone working for the NHS or anyone receiving information from us, has a legal duty to keep patient related information strictly confidential. You may be receiving care from other agencies as well as the NHS, such as the Social Services. To give you the best care we may need to share some information about you.

We will only pass on information about you if others involved in your care have a genuine need for it. In such cases only relevant information will be given.

We will not disclose any information to third parties without your express permission, unless there are exceptional circumstances, such as when the health and safety of others is at risk.


We are required by law to report certain information to the appropriate authorities.  Occasions when we are obliged to pass on information include:

  • Notification of new births
  • Infectious diseases which may endanger the safety of others such as meningitis or measles (but not HIV/AIDS)
  • A formal court order has been issued  

Electronic information may be moved from system to system, extracting the data and modifying it for the next system. System testing is carried out periodically, to check that data has been transferred correctly.  This is done under secure, carefully controlled conditions.

We are continually reviewing ways in which confidentiality improvements can be made, and it is important for us to know and understand the views of patients and users of the service, including carers.

Only with your agreement may your relatives, friends and carers be kept up to date with the progress of your treatment.

Cheshire Care Record

Sharing your health and social care information

Cheshire Care Record is a collaboration between GP, hospital, community care, mental health and social care services provided across Cheshire.

Whether you are visiting your GP, attending hospital, or being seen in your own home or health centre by a community nurse or social worker, we want you to get the best care.

We can only do this if all the health and social care professionals involved in your care have access to the information they need to make informed decisions with you. By sharing a summary of the information included in your health and social care records, they can provide better care.

What is my health and social care information?

Your shared health and social care information will include information like test results, medications, allergies and social or mental health information relevant to your care.

The professionals treating you will be able to look at computer records of the care you are receiving from other organisations, including your GP or the hospital.

This means:

  • You don’t have to keep repeating your medical or social care history
  • Care professionals have access to the right information when they need it
  • There will be less duplicate appointments and tests
  • You will receive the right treatment and care more quickly.

Timely access to your health and social care records will ensure that GPs, hospital doctors, nurses, social workers and other health and social care professionals have an overview of your care in order to make the best decisions about your diagnosis, treatment and care plan.

For more information, please visit:

http://cheshirepioneer.co.uk/cheshire-care-record/

Telephone Triage

Telephone Triage - How does it work and what is it for?

Priorslegh Medical Centre has operated a telephone triage service for some time, for those not familiar with a triage system here is how it works:

  • If you have an emergency and need to speak to a clinician urgently please phone the surgery in the morning or after 130pm for an afternoon call back
  • Triage is for emergency queries only, that does not include medication request or sick note requests
  • You have to be available to come down to the surgery within 2-3 hours if needed. If you are going to work then it is not an emergency for telephone triage.
  • Your call will be triaged along with nearly 100 other calls in a morning and the same number of calls in the afternoon; this means we cannot give you a time you will be called back.
  • Triage does not always mean you have to come to the surgery, if a clinician feels they are happy discussing your condition with you over the phone they can do a prescription for you if needed and it can be ready to collect the same morning.