Priorslegh medical centre is comitted to ensuring that carer's receive as much support as possible.  If you are a carer then please let our reception team know as you are entitled to a free NHS flu jab and we can also support you with additional information around services that are there for you.

The definition of a carer is:

‘A carer is a person of any age, adult or child, who provides unpaid support to a partner, child, relative, or friend who couldn’t manage to live independently or whose health or well being would deteriorate without this help.  This could be due to frailty, disability or serious health condition, mental ill health or substance misuse’

Our carer's advocate is Liz Bailey who can be contacted at the practice.  Alternatively please click here to view our carer's pack.  There is also further information available within the 'Age UK' carer's pack which can be accessed by clicking here.

Telephone Triage

Telephone Triage - How does it work and what is it for?

Priorslegh Medical Centre has operated a telephone triage service for some time, for those not familiar with a triage system here is how it works:

  • If you have an emergency and need to speak to a clinician urgently please phone the surgery in the morning or after 130pm for an afternoon call back
  • Triage is for emergency queries only, that does not include medication request or sick note requests
  • You have to be available to come down to the surgery within 2-3 hours if needed. If you are going to work then it is not an emergency for telephone triage.
  • Your call will be triaged along with nearly 100 other calls in a morning and the same number of calls in the afternoon; this means we cannot give you a time you will be called back.
  • Triage does not always mean you have to come to the surgery, if a clinician feels they are happy discussing your condition with you over the phone they can do a prescription for you if needed and it can be ready to collect the same morning.