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I've seen lots of people with hay fever over the last few weeks.  The season seems to be hitting a little later than usual and I've a few people with worse symptoms than they might normally think at this time of year.  I've put together a short information film which I hope you will find helpful.

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Tagged in: Medical Information
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Through EMIS Access we offer patients the choice to book appointments and order repeat prescriptions from their own personal computers.
We are now going to be offering as well as the current options:
• Access to viewing immunisation history
• Access to viewing allergies

To register as a user for EMIS Access please ask at the reception for a registration form. You will also need two forms of identification with you, these include:
• A photo ID
• A bank statement (not a utility bill)

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At Priorslegh we want to develop a culture that values and welcomes complaints as a way of putting things right and improving our service.

We use complaints as a learning process that helps us understand our patients better. We also try to deal with complaints promptly, avoiding unnecessary delay. We find that resolving problems and complaints as soon as possible is best for both complainants and the practice.

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Tagged in: surgery news
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The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. We would be greatful if you could click the link below and complete our short survery.

https://www.surveymonkey.com/s/PBRKYST

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A Health Forum, recently held in the Civic Hall Poynton, was attended by several hundred people. The event, organised by patients and staff of Priorslegh and McIlvride medical practices and the Local Authority offered advice and support on health and fitness issues.

Over twenty five organisations were represented, including Open Hands, Action On Hearing Loss, St Paul's Baby and Toddler Group, MacMillan Nurses, Age UK, Arthritis Research and Poynton Midwives.

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Telephone Triage

Telephone Triage - How does it work and what is it for?

Priorslegh Medical Centre has operated a telephone triage service for some time, for those not familiar with a triage system here is how it works:

  • If you have an emergency and need to speak to a clinician urgently please phone the surgery in the morning or after 130pm for an afternoon call back
  • Triage is for emergency queries only, that does not include medication request or sick note requests
  • You have to be available to come down to the surgery within 2-3 hours if needed. If you are going to work then it is not an emergency for telephone triage.
  • Your call will be triaged along with nearly 100 other calls in a morning and the same number of calls in the afternoon; this means we cannot give you a time you will be called back.
  • Triage does not always mean you have to come to the surgery, if a clinician feels they are happy discussing your condition with you over the phone they can do a prescription for you if needed and it can be ready to collect the same morning.

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