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Emergency Triage System

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Emergency Triage System

 As some of you may be aware, the practice operates an on the day telephone triage system for urgent issues which involves a member of the clinical team contacting you back to discuss your issue and offer some help or an appointment if necessary.This system enables us to offer our patients same day access for urgent medical issues. The triage system is available from 8am until 1pm and from 2pm until 5pm, Monday to Friday. We would always ask that if you feel your medical issue is urgent then please contact us as soon as possible to ensure that we can try and deal with your issue as quickly as possible. 

If you have any questions regarding the Emergency Triage System please contact reception on 01625 872299 who will be happy to help you.

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Telephone Triage

Telephone Triage - How does it work and what is it for?

Priorslegh Medical Centre has operated a telephone triage service for some time, for those not familiar with a triage system here is how it works:

  • If you have an emergency and need to speak to a clinician urgently please phone the surgery in the morning or after 130pm for an afternoon call back
  • Triage is for emergency queries only, that does not include medication request or sick note requests
  • You have to be available to come down to the surgery within 2-3 hours if needed. If you are going to work then it is not an emergency for telephone triage.
  • Your call will be triaged along with nearly 100 other calls in a morning and the same number of calls in the afternoon; this means we cannot give you a time you will be called back.
  • Triage does not always mean you have to come to the surgery, if a clinician feels they are happy discussing your condition with you over the phone they can do a prescription for you if needed and it can be ready to collect the same morning.

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