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Improving Access to Notes

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Improving Access to Notes

Through EMIS Access we offer patients the choice to book appointments and order repeat prescriptions from their own personal computers.
We are now going to be offering as well as the current options:
• Access to viewing immunisation history
• Access to viewing allergies

To register as a user for EMIS Access please ask at the reception for a registration form. You will also need two forms of identification with you, these include:
• A photo ID
• A bank statement (not a utility bill)

Once you have provided the correct identification and you have filled out the registration form, you will then have your log-in details and registration instructions emailed to the email address you provided on the registration form. The emails will also come with a brief registration process to help you with register and also a link to the EMIS Access website.

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Telephone Triage

Telephone Triage - How does it work and what is it for?

Priorslegh Medical Centre has operated a telephone triage service for some time, for those not familiar with a triage system here is how it works:

  • If you have an emergency and need to speak to a clinician urgently please phone the surgery in the morning or after 130pm for an afternoon call back
  • Triage is for emergency queries only, that does not include medication request or sick note requests
  • You have to be available to come down to the surgery within 2-3 hours if needed. If you are going to work then it is not an emergency for telephone triage.
  • Your call will be triaged along with nearly 100 other calls in a morning and the same number of calls in the afternoon; this means we cannot give you a time you will be called back.
  • Triage does not always mean you have to come to the surgery, if a clinician feels they are happy discussing your condition with you over the phone they can do a prescription for you if needed and it can be ready to collect the same morning.

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