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Priorslegh December 2015 Newsletter

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Priorslegh December 2015 Newsletter

Patient-Newsletter-December-2015.pdf

 

Dear Patient,

 

Season’s Greetings!  Please find attached our December newsletter from Priorslegh.  We received some really positive feedback following our first edition in August and also some helpful suggestions around content and layout which we have tried to incorporate into this latest edition.  Please continue to give us your thoughts for future editions which will continue to be released every 4 months to keep you aware of news and developments at the practice and within your local health community.  The newsletter will be distributed via email, available at the desk and also via our website.

 

Our December version includes information about the following:

 

·         Christmas and New Year opening and closing

·         Information on joining our Patient Participation Group and getting your voice heard!

·         Helpful tips from our very own Sister Dougan in her “Detailed Dialogue”

·         GP profiles of who’s who at the practice

 

As mentioned, we at Priorslegh are keen to hear from our patients and therefore please feel free to contact me with any suggestions or improvements to this and future newsletters.  We would like to ensure that you find this newsletter informative and useful and we need your help to ensure that this happens!

 

 

Best wishes to you for the festive period and new year!

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Telephone Triage

Telephone Triage - How does it work and what is it for?

Priorslegh Medical Centre has operated a telephone triage service for some time, for those not familiar with a triage system here is how it works:

  • If you have an emergency and need to speak to a clinician urgently please phone the surgery in the morning or after 130pm for an afternoon call back
  • Triage is for emergency queries only, that does not include medication request or sick note requests
  • You have to be available to come down to the surgery within 2-3 hours if needed. If you are going to work then it is not an emergency for telephone triage.
  • Your call will be triaged along with nearly 100 other calls in a morning and the same number of calls in the afternoon; this means we cannot give you a time you will be called back.
  • Triage does not always mean you have to come to the surgery, if a clinician feels they are happy discussing your condition with you over the phone they can do a prescription for you if needed and it can be ready to collect the same morning.

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