Priorslegh Medical Centre is completely accessible for wheelchairs.  We have disabled parking at the front of the building with step-free access into the building.  We have two sets of doors at the front, one automatic and one manual.  If you require help with the manual doors, a receptionist will attend to you.

All consulting rooms are accessible. 

We have a stair lift to access the first floor, however where possible clinicians will aim to see those with mobility issues in the downstairs consulting rooms.      

We have a disabled toilet downstairs and a hearing loop in reception. 

If you require further help when visiting the surgery, please let reception know when booking your appointment.   

 

Telephone Triage

Telephone Triage - How does it work and what is it for?

Priorslegh Medical Centre has operated a telephone triage service for some time, for those not familiar with a triage system here is how it works:

  • If you have an emergency and need to speak to a clinician urgently please phone the surgery in the morning or after 130pm for an afternoon call back
  • Triage is for emergency queries only, that does not include medication request or sick note requests
  • You have to be available to come down to the surgery within 2-3 hours if needed. If you are going to work then it is not an emergency for telephone triage.
  • Your call will be triaged along with nearly 100 other calls in a morning and the same number of calls in the afternoon; this means we cannot give you a time you will be called back.
  • Triage does not always mean you have to come to the surgery, if a clinician feels they are happy discussing your condition with you over the phone they can do a prescription for you if needed and it can be ready to collect the same morning.