Out of Hours

The NHS 111 service is a national service which is accessible when the surgery is closed and you feel that you need medical attention that does not warrent a 999 call but cannot wait until our practice is open. 

Between 6.30 pm and 8 am you will be dealt with by this service.

The number that you need to call is 

111

When you phone the number you will be put through to a call handler who will triage your symptoms and provide you with a plan for further treatment of your complaint, a bit like when you get put on the triage at the surgery.

 

Telephone Triage

Telephone Triage - How does it work and what is it for?

Priorslegh Medical Centre has operated a telephone triage service for some time, for those not familiar with a triage system here is how it works:

  • If you have an emergency and need to speak to a clinician urgently please phone the surgery in the morning or after 130pm for an afternoon call back
  • Triage is for emergency queries only, that does not include medication request or sick note requests
  • You have to be available to come down to the surgery within 2-3 hours if needed. If you are going to work then it is not an emergency for telephone triage.
  • Your call will be triaged along with nearly 100 other calls in a morning and the same number of calls in the afternoon; this means we cannot give you a time you will be called back.
  • Triage does not always mean you have to come to the surgery, if a clinician feels they are happy discussing your condition with you over the phone they can do a prescription for you if needed and it can be ready to collect the same morning.