Telephone Triage

If you request to be seen urgently or want medical advice on the day then please phone the reception on 01625 872299 and you will be placed on the list to be phoned back.

You will then be phoned back by either Sr Rachel Dougon or the doctor who is on call that day.

The receptionist will ask for a brief description of the problem.  Although you do not need to tell us the problem if it makes you feel uncomfortable, knowing the problem you have can help us manage your case much easier. 

Please try to stay by the phone when you have been put on triage so that we can speak with the minimum of fuss.

If you are at home and have access to a landline we would prefer it if you could use that number. 

We will try to phone you back as soon as possible, although please bear with us if there is a delay when we are very busy. 

When you are spoken to on triage and we can safely deal with your problem over the phone this will be done but if you need an appointment then we will work to provide you with one at a convenient time.

We operate a never full system for emergencies and if you need to be seen on the day, you will be seen on the day.  That is our promise to our patients.

Telephone Triage

Telephone Triage - How does it work and what is it for?

Priorslegh Medical Centre has operated a telephone triage service for some time, for those not familiar with a triage system here is how it works:

  • If you have an emergency and need to speak to a clinician urgently please phone the surgery in the morning or after 130pm for an afternoon call back
  • Triage is for emergency queries only, that does not include medication request or sick note requests
  • You have to be available to come down to the surgery within 2-3 hours if needed. If you are going to work then it is not an emergency for telephone triage.
  • Your call will be triaged along with nearly 100 other calls in a morning and the same number of calls in the afternoon; this means we cannot give you a time you will be called back.
  • Triage does not always mean you have to come to the surgery, if a clinician feels they are happy discussing your condition with you over the phone they can do a prescription for you if needed and it can be ready to collect the same morning.