Complaints

We welcome feedback both positive and negative. We hope this never happens but please let us know if you are ever dissatisfied with the service you have received at Priorslegh. We try to learn from all of our experiences and all feedback is taken very seriously.

We are always open to discussion about any issue and we would always encourage you to speak to us about any problems that you may have. You can contact us via the email on this site or phone the practice and ask to speak to Heather, the reception manager or Warren Tuite, the practice manager. Talking can often be the quickest and most productive way of resolving any difficulties.

If you would like to make a more formal complaint then we will acknowledge recepit within 3 working days. You will then receive a written response and given the opportunity to discuss the matter with the relevent people, if appropriate.

We will always attempt to feed back the learning which we have done with regards to the complaint. 

If you require more information regarding complaints then please click here to download our guide to making a complaint leaflet.

 

 The NHS Choices Page on complaints, explaining all of your options.