Sometimes in order to properly examine you the doctor will need to do an intimate examination. This might involve an examination of someone’s chest or genitalia. It is understandable that this is a difficult area which many people find difficult and potentially distressing.

In medical terms a chaperone is considered to be an impartial witness to the examination for the protection of both patients and staff.

It is usually considered that a relative is not a suitable chaperone as they cannot be considered to be impartial, although it is your right to ask for a relative or friend to be present, as well as the chaperone, if it is your wish.

Patients should be routinely offered a chaperone during any intimate examination or procedure. If, for some reason this does not happen, you have the right to request a chaperone.

If a chaperone is not available, the procedure should be delayed until one is available.

Telephone Triage

Telephone Triage - How does it work and what is it for?

Priorslegh Medical Centre has operated a telephone triage service for some time, for those not familiar with a triage system here is how it works:

  • If you have an emergency and need to speak to a clinician urgently please phone the surgery in the morning or after 130pm for an afternoon call back
  • Triage is for emergency queries only, that does not include medication request or sick note requests
  • You have to be available to come down to the surgery within 2-3 hours if needed. If you are going to work then it is not an emergency for telephone triage.
  • Your call will be triaged along with nearly 100 other calls in a morning and the same number of calls in the afternoon; this means we cannot give you a time you will be called back.
  • Triage does not always mean you have to come to the surgery, if a clinician feels they are happy discussing your condition with you over the phone they can do a prescription for you if needed and it can be ready to collect the same morning.