Home Visits

The practice can arrange for a home visit to be made for patients who are permanently housebound i.e. never leave their place of residence or temporarily housebound due to a recent clinical procedure or treatment.  The practice has to adhere to this policy in an attempt to manage demand for home visits due to our population base of 11,500 patients.  Each home visit takes up to 1 hour of our GP's time which is the equivalent of 6 face to face consultations at the surgery.  Therefore we request that you request a home visit if absolutely necessary.  It is clinically safer to see a patient at the practice where we have full access to your medical records, an appropriate examination couch and the necessary equipment to carry out an effective consultation.

Lack of transport to the surgery will not be accepted as a reason for a request being made.  

If you are housebound and feel that you require a visit; please consider the points below:

  • Please contact the surgery before 10am.  The doctors carry out home visits between 11:30am and 2:30pm .  This allows us to plan when your visit will take place and who will carry out the visit.
  • Our reception team will ask for the reason for the visit and will place you on our triage list for a return call from a clinician.  The clinician will then contact you to triage your problem and determine whether a home visit is clinically required.  Please provide as much information as possible to both the receptionist and the triage clinician to ensure that your request can be prioritised appropriately.

 

Telephone Triage

Telephone Triage - How does it work and what is it for?

Priorslegh Medical Centre has operated a telephone triage service for some time, for those not familiar with a triage system here is how it works:

  • If you have an emergency and need to speak to a clinician urgently please phone the surgery in the morning or after 130pm for an afternoon call back
  • Triage is for emergency queries only, that does not include medication request or sick note requests
  • You have to be available to come down to the surgery within 2-3 hours if needed. If you are going to work then it is not an emergency for telephone triage.
  • Your call will be triaged along with nearly 100 other calls in a morning and the same number of calls in the afternoon; this means we cannot give you a time you will be called back.
  • Triage does not always mean you have to come to the surgery, if a clinician feels they are happy discussing your condition with you over the phone they can do a prescription for you if needed and it can be ready to collect the same morning.