Sr Rachel Dougan

Sister Dougan originally started out her nursing career in hospital and worked for 18 years in the Accident and Emergency Department.  There she gained qualifications in major trauma and telephone triage amongst others and qualified as an Emergency Nurse Practitioner.  

She was one of the first team of nurses to work in the Out of Hours at Macclesfield Hospital and went to work at Knutsford Hospital in a "satelite" OOH service.

She then moved to work in Intermediate Care and was a Discharge Liason Team Leader, managing a team of nurses and working with a multidiscliplinary care team including social workers, district nurses, physiotherapists and occupational therapists.

She subsequently moved on to become a practice nurse, first in Knutsford and Congelton and joined Priorslegh in 2010.  

Her primary role is predominantly with telephone triage at Priorslegh which incorporates all of her above experience and knowledge todate.

Telephone Triage

Telephone Triage - How does it work and what is it for?

Priorslegh Medical Centre has operated a telephone triage service for some time, for those not familiar with a triage system here is how it works:

  • If you have an emergency and need to speak to a clinician urgently please phone the surgery in the morning or after 130pm for an afternoon call back
  • Triage is for emergency queries only, that does not include medication request or sick note requests
  • You have to be available to come down to the surgery within 2-3 hours if needed. If you are going to work then it is not an emergency for telephone triage.
  • Your call will be triaged along with nearly 100 other calls in a morning and the same number of calls in the afternoon; this means we cannot give you a time you will be called back.
  • Triage does not always mean you have to come to the surgery, if a clinician feels they are happy discussing your condition with you over the phone they can do a prescription for you if needed and it can be ready to collect the same morning.