Heather Glover

Sr Heather Glover

Heather joined the practice in January 2017 and has been nursing for nearly 30 years.  Many years have been spent caring for sick children; working with children suffering from cancer, as well as more general medical and surgical acute illnesses.  She worked as a sister on the paediatric intensive care unit in Manchester and was responsible for retrieving children from any hospital in the north who became critically ill and required specialist care.  Her more recent work with children was at Manchester District General Hospital on the children's ward, caring for children but also involved in the education and training of staff and students and the development of policy and audit.  These roles have required good organisational and communication skills.

Heather draws on her wide ranging experience in Paediatric Intensive Care, Paediatric Oncology, General medical and surgical paediatric nursing and adult private healthcare to contribute a comprehensive set of skills necessary to be part of the team at Priorslegh.  Most recently, she worked in general practice as a Practice Nurse working as an autonomous practitioner dealing with screening and immunisation, dressing changes and wound management, spirometry and health checks for a wide range of patients.  During this time she also worked for a private research company delivering research nurses to trial patients' homes. This work was undertaken nationally and involved children and adults with wide ranging medical diagnosis.  Heather spent 6 years in clinical research prior to joining us. 

Telephone Triage

Telephone Triage - How does it work and what is it for?

Priorslegh Medical Centre has operated a telephone triage service for some time, for those not familiar with a triage system here is how it works:

  • If you have an emergency and need to speak to a clinician urgently please phone the surgery in the morning or after 130pm for an afternoon call back
  • Triage is for emergency queries only, that does not include medication request or sick note requests
  • You have to be available to come down to the surgery within 2-3 hours if needed. If you are going to work then it is not an emergency for telephone triage.
  • Your call will be triaged along with nearly 100 other calls in a morning and the same number of calls in the afternoon; this means we cannot give you a time you will be called back.
  • Triage does not always mean you have to come to the surgery, if a clinician feels they are happy discussing your condition with you over the phone they can do a prescription for you if needed and it can be ready to collect the same morning.