The Reception Staff

The team comprises of nine reception staff. We are all dedicated to providing an excellent service to our patients. There is a great deal of knowledge and experience within the team. We have now employed some younger staff members encouraging them to develop a career within the NHS. The staff are either in the process of or have achieved qualifications to NVQ standard. We are committed as a Practice to staff development and training. The NHS offers many career opportunities and we feel it is important to raise the awareness to our younger members of the team of what is available to them.

Our aim is to give staff essential information to enable them to perform to a very high standard and to carry out their roles to their best of their ability. However, we may not always get it right and this is why we value your feedback,

Priorslegh is an extremely busy Practice with a total of 11,500 patients and on average we receive approximately 5,000 calls a week. We have at least five members of Reception staff answering telephone calls at any one time.

The NHS is constantly changing and we pride ourselves on being a forward thinking Practice willing to take on new challenges to enhance the service we provide.

Confidentiality is a priority for all our patients, therefore. it is not always possible to provide information requested by a third party, however frustrating.

Telephone Triage

Telephone Triage - How does it work and what is it for?

Priorslegh Medical Centre has operated a telephone triage service for some time, for those not familiar with a triage system here is how it works:

  • If you have an emergency and need to speak to a clinician urgently please phone the surgery in the morning or after 130pm for an afternoon call back
  • Triage is for emergency queries only, that does not include medication request or sick note requests
  • You have to be available to come down to the surgery within 2-3 hours if needed. If you are going to work then it is not an emergency for telephone triage.
  • Your call will be triaged along with nearly 100 other calls in a morning and the same number of calls in the afternoon; this means we cannot give you a time you will be called back.
  • Triage does not always mean you have to come to the surgery, if a clinician feels they are happy discussing your condition with you over the phone they can do a prescription for you if needed and it can be ready to collect the same morning.