The Admin Department

The admin department at Priorslegh Medical centre performs a variety of tasks in the background to make sure all your medical records are up to date, audits and searches of records are carried out maintain quality and referrals are dealt with in an organised fashion.  The admin department will process all the letters we received from the hospital when our patients are admitted along with sending out recall letters when you are due for injections and blood tests.

We have members of staff who specifically deal with Insurance and medical request forms to make sure the information gets to you as soon as possible.
The prescriptions manager is here to process all your repeat prescription requests 200-300 prescription requests each day; this is a constant flow of prescriptions being requested and issued.

The admin department also holds the medical secretaries who deal with all your referrals and ensure that the appropriate information is sent with your referral to ensure that there are minimal delays to your care.

Telephone Triage

Telephone Triage - How does it work and what is it for?

Priorslegh Medical Centre has operated a telephone triage service for some time, for those not familiar with a triage system here is how it works:

  • If you have an emergency and need to speak to a clinician urgently please phone the surgery in the morning or after 130pm for an afternoon call back
  • Triage is for emergency queries only, that does not include medication request or sick note requests
  • You have to be available to come down to the surgery within 2-3 hours if needed. If you are going to work then it is not an emergency for telephone triage.
  • Your call will be triaged along with nearly 100 other calls in a morning and the same number of calls in the afternoon; this means we cannot give you a time you will be called back.
  • Triage does not always mean you have to come to the surgery, if a clinician feels they are happy discussing your condition with you over the phone they can do a prescription for you if needed and it can be ready to collect the same morning.